To ensure that you are completely satisfied with your shopping experience at Elite Athletic Gear, we are pleased to offer FREE RETURNS & EXCHANGES on domestic orders. We understand when you shop online you cannot always try on sizes or see exact colo

To ensure that you are completely satisfied with your shopping experience at Elite Athletic Gear, we are pleased to offer FREE RETURNS &amp; EXCHANGES on domestic orders. We understand when you shop online you cannot always try on sizes or see exact colors, so we provide 100% worry-free shopping by offering a free pre-paid return label to send back any items for a return or exchange. You may exchange or return the item(s) ordered only if they are unworn and in its original packaging within 30 days of receiving your order for a refund or exchange *Original outbound shipping costs are NON-REFUNDABLE.Please email us at&#xA0;<a href="mailto:info@eliteathleticgear.com" style=" text-decoration: none;">info@eliteathleticgear.com</a> with your order number to request a return or exchange and we will send you a prepaid return label along with directions to process the request.Unfortunately, we do not offer exchanges or returns on orders shipped outside of the United States.&#xA0;Items you cannot return or exchange include: Customized products, engraved products, mystery products, used or worn products, blemished wristband packages, clearance items and wholesale orders.

Returns & Exchanges

If you would like to return or exchange an item, you will be happy to know that the process is quite straightforward. Here's how it works:. If at any point you need further assistance or have additional questions, please do not hesitate to contact ou

If you would like to return or exchange an item, you will be happy to know that the process is quite straightforward. Here&apos;s how it works:<ol><li style="font-size: 16px;">Send an email to info@EliteAthleticGear.com with your order number requesting a return or exchange. You can also just reply to your order confirmation email.</li><li style="font-size: 16px;">We will reply with an email that will contain a return/exchange form, a pre-paid return label, and detailed instructions on how to send the items back to us.</li><li style="font-size: 16px;">Once you have filled out the necessary form and prepared your package, use the pre-paid return label to send your items back without any additional cost.</li><li style="font-size: 16px;">If you do not receive the email within a specified period, please be sure to check your spam, junk, or promotional email folders.</li><li style="font-size: 16px;">After we receive the products and process the return or exchange, we&apos;ll send you a confirmation email. If it&apos;s an exchange, you will also receive new tracking information once the replacement item has shipped.</li></ol>If at any point you need further assistance or have additional questions, please do not hesitate to contact our customer service team who will be more than happy to help.*Returns and Exchanges are for U.S. orders only. We do not offer returns or exchanges on orders shipped outside of the U.S.

How do I return or exchange an item from my order?

If your order was returned to the sender even though the address was correct, we ask you to confirm your address once more without any discrepancies or missing information. After confirmation, we will process a reshipment free of charge. Should the a

If your order was returned to the sender even though the address was correct, we ask you to confirm your address once more without any discrepancies or missing information. After confirmation, we will process a reshipment free of charge. Should the address need to be updated, please provide the new address and we will ship your order to the updated location at no additional cost.

What steps should I take if my order was returned to sender?

Chat with our team or leave a message and we'll email you back ASAP!

Email our team and our amazing support team will get back to you ASAP!

Our phone support is available Monday - Friday 9AM-4PM EST. Please note we cannot receive picture messages via text.