How do I return or exchange an item from my order?Updated 6 months ago

If you would like to return or exchange an item, you will be happy to know that the process is quite straightforward. Here's how it works:

1. Send an email to info@EliteAthleticGear.com with your order number requesting a return or exchange. You can also just reply to your order confirmation email.
2. We will reply with an email that will contain a return/exchange form, a pre-paid return label, and detailed instructions on how to send the items back to us.
3. Once you have filled out the necessary form and prepared your package, use the pre-paid return label to send your items back without any additional cost.
4. If you do not receive the email within a specified period, please be sure to check your spam, junk, or promotional email folders.
5. After we receive the products and process the return or exchange, we'll send you a confirmation email. If it's an exchange, you will also receive new tracking information once the replacement item has shipped.

If at any point you need further assistance or have additional questions, please do not hesitate to contact our customer service team who will be more than happy to help.

*Returns and Exchanges are for U.S. orders only. We do not offer returns or exchanges on orders shipped outside of the U.S.